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David Benyon, Professor with over 25 years of experience in the field of HCIĭavid Benyon distinguishes four ways in which UCD pays off: “Being human-centred is an additional cost to any project, so businesses rightly ask whether taking so much time to talk to people, produce prototype designs and so on is worthwhile. That’s why it’s so important to understand how powerful the benefits of a user-centered design approach are. They can expose many aspects-positive and negative-your team may have overlooked regarding such vital areas as usability and accessibility. Your users are an early-warning system you can use to course-correct and fine-tune your design. When your design team brings the users into every stage of the design process, you invest your effort and other resources into a powerful way of finding out what works well, what doesn’t and why.

Second, you'll need to ensure long-term monitoring of use. First, to span the entire user experience, you must involve the users for evaluation. However, you should bear two crucial points in mind. Experts may carry out evaluations of the produced designs, using design guidelines and criteria.

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Therefore, your design team should include professionals from across multiple disciplines (e.g., ethnographers, psychologists, software and hardware engineers), as well as domain experts, stakeholders and the users themselves. The aim of the process is to capture and address the whole user experience. In UCD, you base your projects upon an explicit understanding of the users, tasks and environments. User-centered design is an iterative process that focuses on an understanding of the users and their context in all stages of design and development. From here, your team makes further iterations of these four phases, and you continue until the evaluation results are satisfactory. More specifically, you see how close it is to a level that matches the users’ specific context and satisfies all of their relevant needs. Here, you assess the outcomes of the evaluation against the users’ context and requirements, to check how well a design is performing.

The team then proceeds to an evaluation phase. A design phase follows, in which the design team develops solutions. Then, we identify and specify the users’ requirements. First, as designers working in teams, we try to understand the context in which users may use a system. Generally, each iteration of the UCD approach involves four distinct phases.

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See how to apply user-centered design here. Draper) and Norman’s The Design of Everyday Things (originally titled The Psychology of Everyday Things).

And the term rose in prominence thanks to works such as User Centered System Design: New Perspectives on Human-Computer Interaction (which Norman co-authored with Stephen W. Later, cognitive science and usability engineering expert Don Norman adopted the term in his extensive work on improving what people experience in their use of items. In user-centered design, designers use a mixture of investigative methods and tools (e.g., surveys and interviews) and generative ones (e.g., brainstorming) to develop an understanding of user needs.

In UCD, design teams involve users throughout the design process via a variety of research and design techniques, to create highly usable and accessible products for them. User-centered design (UCD) is an iterative design process in which designers focus on the users and their needs in each phase of the design process.

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